We want you to be 100% satisfied with our products. If for any reason you are not, please let us know. Please contact our customer service department at: [email protected]
Refunds are available to the original purchaser of the item in the form of payment the purchase was made within 30 days of the purchase with receipt or proof of purchase, if 30 days have passed since the purchase we cannot offer a refund. MOD 1, MOD 1C, MOD 2 and MOD 2C braces are not eligible for Non-warranty returns. Non-warranty returns are subject to a 20% restocking fee.
Refunds will be for the purchase price (less restocking fee) only and no shipping charges or fees will be refunded. If the returned item was used to qualify the purchase for a promotional offer, the cost of the promotional item will be deducted from the refunded amount. Free promotional items are not returnable. Promotional pricing will be used in determining refund amounts.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price (less 20% when applicable), using the original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at : [email protected].
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
To return the item you purchased, you must contact us first and include a copy of your order confirmation. Please mail it to: Gear Head Works® LLC, P.O. Box 223, Hillsboro, TN 37342